Christmas Opening & Commission Cut Off 2021

2021 has been another unusual year, as we have emerged from the Pandemic. From all of us at Team Ingard, we would like to wish you all a Merry Christmas and Happy New Year. We hope that whatever you choose to do, it is a bit more normal than last year!

We hope you enjoy a well-deserved break with family and friends and re-charge your batteries ready for the new year!

Thanks for your continued support throughout the year- we look forward to an even more successful 2022!

Christmas & New Year Opening Hours

The Ingard offices will close at 12:00 noon on Christmas Eve (Friday 24th December 2021) and will reopen at 9:00 am on Tuesday 4th January 2022.

If you do need to contact us during this period, we suggest that you use the central email addresses such as and as these will be being checked intermittently.

During this period, access to our supporting systems will continue as normal, and you will still be able to use 360. However, technical support from systems providers may be limited, and Lenders, Providers and Solicitors will have reduced hours. Please ensure you read any emails issued by our partners and check relevant websites for service levels, and manage your client’s expectations for responses.

If you are taking time off over the festive period, we suggest you have a relevant voicemail on work phones and/or Out of Office on your emails, advising of when you will be able to get back to clients or alternative ways to contact you, so you don’t lose out on the business.

December Commission Cut-Off

The cut off for commission receipts (due for payment in January), will be 11:00am on Friday 24th December, to allow as much time as possible for payments to be included. However, cut off for compliance to be received will be 12:00 noon Thursday 23rd December.

We’re sure you appreciate that a lot of work goes in to producing commission statements for all of our brokers each month, and checking your compliance. This will allow time for everything to be fully checked before closing for Christmas, and give our staff a well-deserved break too. Please do not leave everything until the last minute.

Please be aware that cases made compliant after this point will not be due for payment until February 2022’s pay run.